Web Applications, Globalization, and Global Quality Improvement
How can society benefit from the Web? According to Taguchi, the
quality of a product or service can be measured by the cost society has to pay
for it. Consequently in an economy where quality of products & services are
poor and there is no motivation to improve them then the cost of maintaining the
system will continuously grow to the point of disaster. This phenomenon
contributed to the collapse of the socialist-communist system.
Contrary to many, we claim that globalization is good for
quality improvement, therefore it plays an important role in the improvement in
the quality of our lives. We also claim that Web can be a critical quality asset
in the globalization of quality. Let us see how?
Web can be considered as a unique operating system which
transcends physical and logical barriers. If we are bold enough we can call it a
Transcendental Operating System (TOS). How can we leverage TOS for the
improvement of quality? To start with, we propose three application models:
Global Leveraging of Expert Human Resources – here we
propose a Human Aided Web-Expert System ("HAWES", pronounced as
"How is") with decision support capability. Our model consists of the
- SQL database for the storing of events
- Logical structure with convergent sequence of events
- Knowledge base which supports the process
- Human expert catalyst to move the process in the right direction and with
- Final Report.
Our first HAWES product is CIPER (Computer Integrated
Part Eleven Resolution).
Proficiency Testing for Global Quality System (PTGQS) –
here we propose a new model for proficiency testing. In some respect it is a
Web-LIMS but modified to standardization of proficiency and detailed evaluation
of cause and effect relationships relative to the deviations. PTGQS is an
important complement to competency training. In principle, it also models the
commitment of ICH to standardize testing for the improvement of quality
and for the reduction of costs in the pharmaceutical industry.
Our first PTGQS product is LALPT, which stand for
Competency Training & Exams (CTE) – e-learning &
e-exams have been available on the Web for some time. Our model differs in the
CTE can be integrated to HAWES, and
CTE can be integrated to PTGQS.
A list of CTE products can be found at Competency Training